Who we are

Madeverie is operated under the business name Madeverie, of [business address]. We are responsible for the personal information described in this policy. Privacy enquiries: info@madeverie.com.

Information we collect

When you browse, place an order, create an account or contact us, we may collect:

• Name, billing and delivery addresses, email address and telephone number.
• Order details, gift messages, personalisation instructions and customer-service correspondence.
• Account details and preferences.
• Technical information such as IP address, device, browser, cookie identifiers and site activity.
• Payment status and transaction references. Payment card details are handled by the selected payment provider rather than stored by us.

How we use information

We use personal information to process and deliver orders, provide customer service, prevent fraud, maintain our records, improve the site, comply with legal duties, and send marketing only where permitted.

Our lawful bases may include performing our contract with you, complying with law, our legitimate interests in operating and protecting the business, and consent where required.

Who receives information

We share only what is necessary with service providers such as hosting and website providers, WooCommerce-related services, payment processors, delivery carriers, email providers, professional advisers and fraud-prevention or analytics suppliers. We may also disclose information where required by law or in connection with a business transfer.

International transfers

Some providers may process information outside the UK. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.

Cookies

Essential cookies support the basket, checkout, account login and security. Optional analytics or marketing cookies should be used only in line with your choices. [Add a link to the cookie settings or cookie notice before publishing.]

How long we keep information

We keep order and tax records for the period required by UK law, and other information only as long as reasonably needed for the purposes above, dispute handling, security and legal compliance.

Your rights

Depending on the circumstances, you may ask to access, correct, erase, restrict or transfer your personal information, or object to certain use. Where processing relies on consent, you may withdraw it. Contact info@madeverie.com to make a request.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk, though we would appreciate the chance to address your concern first.

Security and changes

We use appropriate organisational and technical measures to protect personal information, but no online system is completely secure. We may update this policy and will post the revised date on this page.