Are all items handmade?

Our collection focuses on handmade and small-batch pieces. Product descriptions explain how and where each item is made, along with any natural variations to expect.

Can I send an order directly as a gift?

Yes. Enter the recipient’s address at checkout. We do not include prices in the parcel, and you can add a gift note where that option is shown.

Do handmade items vary?

Slight variations in colour, grain, texture and finish are part of the handmade character. They are not faults, and they make each piece individual.

How long will my order take?

The product page shows the expected making or dispatch time. Delivery estimates begin once your order leaves us. See Delivery & Shipping for more detail.

Can personalised items be returned?

Items made to your specification are generally non-returnable unless faulty or not as described. Please check spelling, dates and other personalisation carefully before ordering.

What if my order arrives damaged?

Contact us promptly with your order number and clear photographs of the item and packaging. We’ll put things right as quickly as we can.