1. About us

Madeverie is operated under the business name Madeverie, trading from [business address]. Contact: info@madeverie.com.

2. Orders

Submitting an order is an offer to buy. A contract is formed when we send confirmation that the order has been accepted. We may decline or cancel an order if an item is unavailable, pricing information is incorrect, or we cannot fulfil the order.

3. Products and handmade variation

We aim to describe and photograph products accurately. Colours may vary by screen, and handmade pieces can differ slightly in colour, grain, texture, dimensions or finish. These natural variations are part of their character.

4. Prices and payment

Prices are shown in pounds sterling and include applicable UK VAT where required. Delivery charges are shown before checkout. Payment is taken through the payment options presented at checkout.

5. Personalised products

You are responsible for checking names, dates, spelling and other details submitted for personalisation. Work may begin soon after ordering, so changes cannot always be accepted.

6. Delivery

Dispatch and delivery estimates are not guarantees. We are not responsible for delays outside our reasonable control, but we will provide updates and reasonable assistance.

7. Cancellations and returns

Your statutory rights are not affected. Return and cancellation details, including exceptions for personalised goods, are set out in our Refund and Returns Policy.

8. Faulty goods

If an item is faulty, damaged or not as described, contact us with your order number and evidence of the issue. We will follow your rights under UK consumer law.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or unforeseeable loss or for business losses arising from a consumer purchase.

10. Governing law

These terms are governed by the laws of England and Wales, without limiting any mandatory consumer rights that apply where you live.

11. Changes

We may update these terms from time to time. The version in force when you place your order will apply to that order.