Changed your mind?

For most non-personalised goods bought online, UK consumers may cancel within 14 days after receiving the order. Tell us at info@madeverie.com within that period, then return the item within a further 14 days.

Items must be handled with reasonable care and returned complete, unused beyond what is necessary to inspect them, and in their original packaging where practical.

Items that cannot be returned for change of mind

• Products made to your specifications or clearly personalised.
• Sealed hygiene-sensitive goods once unsealed, where applicable.
• Perishable goods.
• Gift cards or digital content once supplied, where the law allows.

These exceptions do not affect your rights if an item is faulty, damaged or not as described.

Faulty or damaged orders

Contact us as soon as possible with your order number and clear photographs of the item and packaging. We will follow your rights under the Consumer Rights Act 2015 and arrange an appropriate remedy.

How to return an item

1. Email info@madeverie.com with your order number and reason for return.
2. Wait for return instructions before sending anything.
3. Pack the item securely and obtain proof of postage.
4. Send it to: [returns postal address].

For change-of-mind returns, you are normally responsible for the return postage cost. If the item is faulty, damaged or not as described, we will cover reasonable return costs.

Refund timing

Once the return is received and checked, approved refunds are sent to the original payment method. Banks and card providers may take additional working days to show the credit.

Where required by law, the original standard delivery charge is refunded. Additional costs chosen for an upgraded delivery service are not refundable.

Exchanges

The simplest way to exchange an item is usually to return the original item and place a new order. Contact us first if the product is faulty or damaged.